Who is in for a cool rest? If you are, our Giselle Bedding Memory Foam Pillow is just the thing you need to set your mind and body at ease.
Filled with 100% high-density gel-infused memory foam filling, our pillow is designed to conform to the shape of your neck and head to provide consistent contoured support. This helps to reduce pressure points and eliminate the stress and strain that you experience with standard pillows. The best things about this pillow are the cool-touch ice silk cover and cool gel-infused foam, which are designed to disperse body heat and wick away moisture to let you sleep comfortably throughout warm nights. Not least, the ice silk cover is fitted with zippers for easy removal and washing.
Do not let a poor pillow let you down with an uncomfortable snooze. Rest your head on our Giselle Bedding Memory Foam Pillow for many restful sleeps.
Cool-touch ice silk cover
100% high-density gel-infused memory foam filling
Comfortably supports head, neck and shoulders
Removable and washable zipped cover
Brand: Giselle Bedding
Cover: 350gsm cool ice fabric
Filling: 1.2kg memory foam with gel particles
1 x Giselle Bedding Memory Foam Pillow
Warranty & Return
WARRANTY & RETURN
aussie supply 101 generally offers a 12-month warranty on all products, unless stated otherwise. Some products will be provided with an extended warranty. Electronics products have a 3-month warranty. Please refer to the product listing for the warranty period. Damages that occur as a result of misuse of the product by the user or during delivery will not be covered by our warranty.
The warranty does not cover any accessories or bonus gifts. With regards to the accessories and bonus gifts, they would be noted in our listing, including (but limited to) battery, carry bag, etc.
ALL Claims need to be sent to us via email. To prevent unnecessary claim delays, we ask that the following be included in the initial claim email:
- Order Number
- Manual with missing parts indicated (if applicable)
- Images/Video clearly showing fault (if applicable)
- Images/Video clearly showing goods in the original packaging (if applicable)
PLEASE NOTE: All images and videos must be attached to emails at an appropriate size, we are not able to make a clear assessment of image thumbnails.
Please do not dispose of items before contacting us. We may ask for items back to be inspected. We will not provide credit/refund in cases where goods have been disposed of before submitting a claim to us.
Faulty or Damaged in Transit Products:
- Send us an email with pictures/video of the received product clearly indicating the fault. If applicable, include the manual with the required part circled and inform us of the quantity. In addition, please provide a brief explanation of the fault and what you the customer would prefer - compensation or replacement of parts/product.
- We will assess each situation on a case-by-case basis and advise you whether we will send replacement parts, offer a full or partial refund, or replace the product.
- Kindly do not return the product to us unless instructed to do so. If we need the product returned, we will provide a return label. Any postage cost incurred by you the customer for return postage will not be refunded if the return is not approved and the return label has not been provided.
Missing or Damaged Parts under 12-month warranty:
- In case a customer receives a product with a missing or damaged part, kindly ask the customer to specify using the instruction manual and the quantity needed. Where applicable, ask the customer to circle the part in the manual and send us its pictures.
- Once we receive all the necessary details, we can issue the part to be dispatched at the earliest. We will send an email containing tracking information when it is available.
- Dispatch of spare parts from our warehouse can take up to two working days.
- If no spare part is available at that time, we will provide an alternative solution in-line with the Australian Consumer Law.
In case of delivery delays, kindly note that we always need to lodge an enquiry with our courier partner for investigation. It can take up to two working days. If there is no update in the two working days, we will provide a resolution and inform you of a replacement or a refund.
PLEASE NOTE: Due to ongoing COVID restrictions in place in different states and unforeseen occurrence of natural disasters from time to time, delivery time frames can be affected. Your patience in such cases would be highly appreciated.
Returns and Refund Procedure:
You will be provided with the refund as stated. If you have initiated the payment through PayPal or credit card, you will be provided with the refund through the same mode of payment. In all cases, please email us, and we will advise if the product needs to be returned.
PLEASE NOTE: We cannot refund to a different PayPal account or credit card.
Return to Sender (RTS):
If there are any address discrepancies with your order and the product is returned to us, a cost of RTS (if applicable) and re-delivery cost will occur for any products returned to us. Refund for RTS will be provided after item is received at our warehouse facility.
Change of Mind:
- We do not accept change of mind for health, safety, or health/safety baby products. It is because we have a legal and moral responsibility to the health and safety of the customers using our products, and we are not allowed to be selling products that have been opened, handled, or used, etc.
- The change of mind option does not apply to bulk purchases by pallet or pick up.
- Please send an email with the pictures or video, indicating the condition of the received product and the explanation on why you would like to return the product and if the item is eligible for return.
- Please do not return the product to us without our prior consultation. In this case, the refund will not be provided.
- We prefer that returns due to a change of mind are done at the customer's arrangement.
- If you have been provided with the return label, we shall refund the item price and the shipping fee MINUS return postage and a restocking fee of 10% of the item price and the shipping fee.
- If you have not been provided with the return label, we shall refund the item price and the shipping fee MINUS a restocking fee of 10% of the item price and the shipping fee.
- All items returned due to incorrect or incomplete delivery information will be treated as a change of mind return, including items returned to sender due to being unclaimed.
- Change of mind policy is not applicable for bulk purchases.
- In the event of a recall, we will advise of the procedure.
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.