Faq

  1. 1. Do you ship to an international address?

    Currently, we only deliver within Australia.

  2. 2. How are the items being delivered?

    The products are delivered via Australian Post, Aramex, Toll, Allied Express or Hunter Express, depending on the size and weight of the item. A tracking number will be provided after the item is dispatched.

  3. 3. Can I use my own delivery service?

    No, we only use our nominated carriers for delivery

  4. 4. How can I cancel my order?

    please contact our team to request order cancellation. Please note that we can only cancel your order if the item has not been dispatched from the warehouse. We endeavor to send the product out to the customer in a timely manner through a fast and automated dispatching system, though some orders might not be able to be cancelled, please trust that our staff are trying their best they can and attending to the message.

  5. 5. How long does it take to ship to my customers?

    Estimated delivery time frames are as follow:

    • For VIC customers, in approximately 3 - 5 working days;
    • For NSW, SA, ACT customers, in approximately 4 - 8 working days;
    • For QLD, NT, WA, and TAS customers, in approximately 7 - 10 working days.
     

    Due to the Covid-19 pandemic, there is an update on the courier estimated delivery time as below:

    • For VIC customers, in approximately 8 - 13 working days;
    • For NSW, SA, ACT customers, in approximately 10 - 15 working days;
    • For QLD, NT, WA, and TAS customers, in approximately 12 - 19 working days.
     
    NOTE:
    • Delivery time only starts after buyers’ payments have been cleared and the item has been dispatched from our warehouse (usually 1-2 working days after the receipt of cleared payment).
    • Our delivery partners and ourselves cannot guarantee delivery on any specific dates or times as this is not something under our control.
    • Due to the ongoing COVID restrictions being placed in different states and natural disasters from time to time, delivery time frames can be affected and your patience in these cases would be appreciated.
    • For more details, please refer to the “Shipping Page on our website.
     
  6. 6.When will the item be dispatched?

    Most items will be dispatched the very next day after full payment is received.

  7. 7.Can I come to your warehouse to pay and pick up the item?

    We regret to inform you that the pick-up option from our warehouse is unavailable to maintain dispatch efficiency. Please note that payment needs to be made before the items leave the warehouse.

  8. 8.Where can I find the delivery information?

    The tracking information will be emailed to you